Refund policy

Cancellation and returns
If you are not entirely happy with your order, you may cancel it within 7 working days of receipt of your order. Cancellations must be advised via email or over the phone. You do not need to give us a reason, but it is always helpful to get feedback from our customers.
Items being returned to us, must be done so within 7 days of cancellation, and must be complete with all the original packaging.
Returns are to be made at your own expense and you must ensure that the goods are adequately packaged to protect against damage in transit, we cannot be responsible for items lost in the post and so would advise that you always obtain proof of posting.
We will offer you an exchange if you would like one, or if you prefer a refund.
Exchanges / refunds will only happen after receipt of your returned items and after inspection that the items are still in good saleable condition, unused and in their original packaging.
We are only able to refund you for the cost of the actual goods that you return and are not at this time able to offer refunds for any delivery charges that were incurred.
Faulty Goods
If on inspection you receive an item that is faulty, or not what you ordered (wrong picture delivered by us), please notify us as soon as possible, including a description of the problem, so that we can put things right. We can accept returns for up to 30 days from when you take receipt of the goods.
Either telephone or email us, but we will require digital photographs emailed across of any faults, to help us inspect the problem and to provide evidence in the case of our 3rd party suppliers and dispatchers.
We will try to arrange an exchange for you as soon as possible, and without charge. If we are unable to provide a replacement, we will offer you an alternative product or a refund.
We will notify you as to whether your damaged goods are to be returned to either us or our supplier and will guide you through this process as smoothly as possible.
In the case of glass being cracked or smashed, we will need photographic evidence, but will not be able to collect the item back from you, as it will not be allowed to go back through the delivery system. In this instance, you will be asked to dispose carefully of the item yourself, after the evidence has been viewed by us.
If any fault is identified outside of the 30 day period we cannot accept any returns.
Return address:
Cornwall Art Galleries
31 Arwenack Street
Falmouth
Cornwall
TR11 3JE

Contact number: 01326 210036
Email: sales@cornwallartgalleries.com